RELAUNCH FAQS
What if I’m uncomfortable attending?
Please don’t feel any pressure to attend church in person. Whether it’s because you or someone you love is at a higher risk of COVID-19 complications, or you just are not comfortable around larger groups of people, we want to encourage you to continue to engage online.
Do I need to pre-register?
Yes! Please register online for the service you want to attend. Pre-registration must be done each week. Pre-registration will be available as long as we have space available. Shortly after registering, you will receive an email from us confirming your registration. REGISTER HERE.
What if I pre-register but need to cancel or change?
If you pre-register and need to make a change, please contact us at [email protected] or phone us at 780-484-0085 and we’ll make the changes for you.
When should I arrive?
Please don't arrive earlier than 10 to 15 minutes prior to the service start time to avoid crowding in the foyer and to allow time for check-in, registering your children and being seated by an usher.
Can I invite guests?
Absolutely! If they are not part of your family cohort, please have them make their own booking. If you would like to close together (with physical distancing), arrange to meet them before you enter the building so you can enter together and be seated close together in the auditorium.
What can I expect when I arrive?
Entrance to the facility will be through the main lobby doors and the parking lot doors. You will be directed to sanitize your hands and we will confirm your reservation. If you would like to wear a mask, we encourage you to bring your own. If you do not have a mask, you will be provided with one to wear as you enter the building. If you have elementary (Grades 1-6) children, you will be directed to the children’s registration station to get their name tags. Please see the Children’s Programs FAQs for more information. You will then be directed to sit in the sanctuary in a manner that maintains physical distancing. Children will be guided to their program during the service. After the service, you will be guided to the nearest exit or child pickup location.
I’m not comfortable registering online. What do I do?
Call our office at 780-484-0085 and we’ll take care of it.
What extra cleaning are you doing?
We will be cleaning and disinfecting high touch surfaces frequently before and between services. Disinfectant wipes will be supplied for the offering terminal to allow disinfecting of the terminal and surface between uses. The nursery, toddler, preschool, mother's and flex rooms will be unavailable.
What are the hygiene requirements?
Everyone is asked to use hand sanitizer when they enter and leave the facility, after they use the washroom, and after they drop off their children. Hand sanitizer stations are available at all entrances/exits and throughout the building.
Are masks required?
You are encouraged, but not required, to wear a mask. The exception will be that our platform presenters will not be masked when they are on the platform.
How are you maintaining physical distancing?
Everyone who wants to attend a service needs to pre-register online. The capacity of each service will be limited to ensure physical distancing can be maintained, and you will be seated in a way that maintains space between household cohorts. You will be guided to exit so that physical distancing is maintained. There are some situations where physical distancing may not be able to be fully maintained (such as registering, picking up children, or using the washroom), which is why we encourage masks and the use of hand sanitizer.
Can I sing?
Singing is discouraged. We encourage you to use other expressions of worship - clapping, raising hands, dance, etc.
Will the coffee bar be open?
The coffee bar will not be open for food or beverage service.
Who needs to stay away?
To protect everyone, before you attend, you are encouraged to complete the online AHS COVID-19 self-assessment and, if told to self-isolate, you may not attend. You may not attend if, in the past 14 days, you have had a fever, new or worsening respiratory symptoms such as a cough, sore throat or runny nose, any nausea, vomiting or diarrhea, travelled outside of Canada, or had close contact without appropriate PPE with anyone who has any of the above. We encourage you to join us online if you are unable to attend in person.
Please don’t feel any pressure to attend church in person. Whether it’s because you or someone you love is at a higher risk of COVID-19 complications, or you just are not comfortable around larger groups of people, we want to encourage you to continue to engage online.
Do I need to pre-register?
Yes! Please register online for the service you want to attend. Pre-registration must be done each week. Pre-registration will be available as long as we have space available. Shortly after registering, you will receive an email from us confirming your registration. REGISTER HERE.
What if I pre-register but need to cancel or change?
If you pre-register and need to make a change, please contact us at [email protected] or phone us at 780-484-0085 and we’ll make the changes for you.
When should I arrive?
Please don't arrive earlier than 10 to 15 minutes prior to the service start time to avoid crowding in the foyer and to allow time for check-in, registering your children and being seated by an usher.
Can I invite guests?
Absolutely! If they are not part of your family cohort, please have them make their own booking. If you would like to close together (with physical distancing), arrange to meet them before you enter the building so you can enter together and be seated close together in the auditorium.
What can I expect when I arrive?
Entrance to the facility will be through the main lobby doors and the parking lot doors. You will be directed to sanitize your hands and we will confirm your reservation. If you would like to wear a mask, we encourage you to bring your own. If you do not have a mask, you will be provided with one to wear as you enter the building. If you have elementary (Grades 1-6) children, you will be directed to the children’s registration station to get their name tags. Please see the Children’s Programs FAQs for more information. You will then be directed to sit in the sanctuary in a manner that maintains physical distancing. Children will be guided to their program during the service. After the service, you will be guided to the nearest exit or child pickup location.
I’m not comfortable registering online. What do I do?
Call our office at 780-484-0085 and we’ll take care of it.
What extra cleaning are you doing?
We will be cleaning and disinfecting high touch surfaces frequently before and between services. Disinfectant wipes will be supplied for the offering terminal to allow disinfecting of the terminal and surface between uses. The nursery, toddler, preschool, mother's and flex rooms will be unavailable.
What are the hygiene requirements?
Everyone is asked to use hand sanitizer when they enter and leave the facility, after they use the washroom, and after they drop off their children. Hand sanitizer stations are available at all entrances/exits and throughout the building.
Are masks required?
You are encouraged, but not required, to wear a mask. The exception will be that our platform presenters will not be masked when they are on the platform.
How are you maintaining physical distancing?
Everyone who wants to attend a service needs to pre-register online. The capacity of each service will be limited to ensure physical distancing can be maintained, and you will be seated in a way that maintains space between household cohorts. You will be guided to exit so that physical distancing is maintained. There are some situations where physical distancing may not be able to be fully maintained (such as registering, picking up children, or using the washroom), which is why we encourage masks and the use of hand sanitizer.
Can I sing?
Singing is discouraged. We encourage you to use other expressions of worship - clapping, raising hands, dance, etc.
Will the coffee bar be open?
The coffee bar will not be open for food or beverage service.
Who needs to stay away?
To protect everyone, before you attend, you are encouraged to complete the online AHS COVID-19 self-assessment and, if told to self-isolate, you may not attend. You may not attend if, in the past 14 days, you have had a fever, new or worsening respiratory symptoms such as a cough, sore throat or runny nose, any nausea, vomiting or diarrhea, travelled outside of Canada, or had close contact without appropriate PPE with anyone who has any of the above. We encourage you to join us online if you are unable to attend in person.